Privacy Policy
How we process your personal data at canoasoriente.com.
In compliance with the obligations established in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Regulation (EU) 2016/679 (GDPR) and Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, you are provided with information regarding the processing of your personal data.
Holder: Naturaller SL. (trademark Canoas Oriente) — CIF B74439852
Address: Avenida de Europa 2, Arriondas, Asturias
Telephone: +34 616 741 002
Email: info@canoasoriente.com
Web: www.canoasoriente.com
Active Tourism Registry of the Principality of Asturias: TA-01-AS
For any questions, you can contact us at info@canoasoriente.com. Our customer service hours are from 10:00 AM to 6:00 PM, Monday to Friday.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it periodically.
Web or email contacts
What data do we collect through the Web? We may process your IP address, operating system, browser, and even the duration of your visit, anonymously. If you provide us with information in the contact form, you will be identified so we can contact you if necessary.
For what purposes will we process your data?
- Respond to your questions, requests, or petitions.
- Manage the requested service or process your request.
- To send you information electronically about your application.
- Sending you commercial or event information by electronic means, provided there is express authorization.
- Conduct analysis and improvements on the Web, regarding our products and services.
What is the legitimacy? The data subject's consent: By completing a form and clicking submit, you acknowledge that you have been informed and have given your consent. All forms mark mandatory fields with an asterisk (*); if you do not provide this information or do not check the box accepting the privacy policy, you will not be able to submit the form.
Customers
For what purposes will we process your data?
- Budget preparation and monitoring through communication between both parties.
- Information via electronic means regarding your application.
- Commercial or event information, provided there is express authorization.
- Management of administrative, communications and logistics services.
- Billing and filing of appropriate taxes.
- Carrying out the corresponding transactions and managing control and recovery.
What is the legitimacy? Acceptance of a contractual relationship, or failing that, your consent when contacting us.
Social media contacts
We will process your data to answer your questions, manage the requested service, and build a community of followers. The legal basis for this processing is your acceptance of the terms of use within each social network, in accordance with its own privacy policies (Facebook, Instagram, Twitter, Pinterest, Google/YouTube). Any changes or restrictions must be made through your profile settings on the respective social network.
Third-party and minors' data
As a general rule, we only process data provided to us by the data subjects themselves. If you provide us with data from third parties, you must have informed them and obtained their consent beforehand. We do not process data from children under 14 years of age; please refrain from providing such data if you are under 14.
Commercial communications and security measures
We will only use electronic means to process your request, or for marketing purposes when you have expressly authorized us to do so. We have implemented the necessary technical and organizational measures, in accordance with current technology, to prevent the loss, misuse, alteration, unauthorized access, and theft of your personal data.
To which recipients will your data be communicated?
Your data will not be shared with third parties, except where legally required. Specifically, it may be shared with the Spanish Tax Agency and banks and financial institutions for payment processing, as well as with data processors necessary for providing the service (payment gateway, web development and maintenance company, hosting provider), all of whom are contractually bound to maintain the same level of privacy. Any international data transfer will comply with the guarantees required by the GDPR.
- To know if we are processing your data and to access it.
- Correct your data if it is inaccurate.
- Request deletion when they are no longer needed or you withdraw your consent.
- Request the limitation of treatment in certain cases.
- Port your data in a structured and commonly used format.
- Withdraw consent at any time.
- File a complaint with the Spanish Data Protection Agency (www.aepd.es).
You can exercise your rights by writing to info@canoasoriente.com, attaching a copy of your ID or electronic signature. We will respond within a maximum of one month (two if the case is complex).
How long do we keep your data?
- As long as you maintain your connection with us.
- Once you disassociate yourself, during the legally established periods, including the statute of limitations for legal actions.
- All information relating to your purchase or the provision of the service will be kept for the duration of the warranties, in order to address any possible claims.
Regarding cookies, you can consult our Cookie Policy.